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Another e-commerce company Qcoom.com joined the procession of similar e-commerce enterprises in delaying delivery of products unusually going against the commerce ministry’s instructions regarding e-commerce management.
The platform offered a wide spectrum of commodities at huge discounts, but many customers said they are yet to receive the products they ordered even after three to four months despite paying instantly.
Radio jockey RJ Nirob, head of public relations and communication of the company, campaigns for it on online platforms to woo customers.
Qcoom already closed down its Niketon office in Dhaka, but continue to receive orders and payment online which has now been a major concern for customers as they fear the company is taking the course of Evaly, E-orange and other similar entities.
Md Asaduzzaman, a customer, said he placed an order for a product on Qcoom.com on June 22 and the company promised to deliver it by August. However, even after 22 days of September, he is yet to receive it.
Another customer, Mohammad Bappy, ordered three products on August 3 but did not receive those on time. Whenever he called the company, its customer care officials said that his orders were under process.
But now, Bappy finds the company’s hotline switched off.
“I don’t know how much more time they will need to deliver the product,” said an irritated Bappy.
The Business Post repeatedly tried to reach out to the company through its hotline and its head of public relations and communication RJ Nirob through his personal number.
In a statement posted on the company’s Facebook page, Qcoom.com said RJ Nirob will host a live session with the company’s managing director and chief executive officer Md Ripon Mia on Wednesday night where he would discuss current issues, work updates, ongoing delivery, future plan, issuance of cheques, foster payment gateway and refunding.
After widespread allegations against some e-commerce entities, investigators said several e-commerce companies are laundering huge amounts of money after collecting it from people luring them with fancy discount offers.
Controversial e-commerce platforms like Evaly, E-orange, Dhamaka.com and others offered 30 to 50 per cent discounts - the investigators said, adding that 15 e-commerce companies are now under their scanner.
The Criminal Investigation Department of Police is investigating these e-commerce companies.
Deputy Inspector General (Media) of Bangladesh Police Haider Ali Khan told The Business Post that many e-commerce platforms are cheating their customers or merchants and laundering money.
“The commerce ministry is working on the matter and if anyone lodges a complaint, police will take legal action against companies who are cheating,” he said.
Government order
On June 24, the Ministry of Commerce decided that e-commerce companies will get maximum 10 days to ensure payments to their merchants and delivery products to customers.
The decision was taken when Evaly had collected money in advance from customers, luring them with heavy discounts.
Meanwhile, several financial institutions have withdrawn their cards for online purchases from 10 e-commerce outlets- Evaly, Alesha Mart, Dhamaka, E-orange, Sirajganj Shop, Aladiner Prodip, Qcoom, Boom Boom, Adyen Mart and E-needs.
Super shop Swapno also suspended ‘eorange.shop’ double benefit voucher offer card that offered consumers up to 60 per cent discount.
