Govt launches CCMS platform to check cheating in e-commerce

The government on Sunday launched a central complaint management system (CCMS) for bringing discipline to the country’s crisis-ridden e-commerce sector.

Developed by the Information and Communication Technology (ICT) Division, the central monitoring system will capacitate receiving all complaints from both customers and traders and will address complaints in 10 working days.

Earlier, the government undertook several steps including making the Digital Business Identification (DBID) system mandatory for digital commerce following a number of scandals and complaints over various platforms such as Evaly, E-orange, Dhamaka Shopping etc.

Commerce Minister Tipu Munshi inaugurated the system at his office in Dhaka while State Minister for ICT Zunaid Ahmed Palak attended the programme as a special guest with Commerce Secretary Tapan Kanti Ghosh in the chair.

Tipu Munshi said, “We have launched the central complaint management system (CCMS) platform to prevent fraud. Hopefully, it will benefit e-commerce. The platform will act as a bridge between consumers, regulatory bodies and e-commerce stakeholders.”

“The platform will be managed through automatic coordination with consumer protection authorities, e-commerce stakeholders, document systems and various industry regulatory bodies”, he added.