Facebook rolls out messaging, business tools for brands

Facebook Inc  is rolling out new ways for businesses to find and chat with potential customers on its apps, the social media company said Thursday, as it seeks to become an online shopping destination.

The new features will help Facebook, already a leader in digital advertising, offer personalized shopping experiences to its users, said Karandeep Anand, vice president of business products at Facebook.

Businesses will now be able to add a button on their Instagram profiles to let people send a WhatsApp message to the company with one click.

Integrating WhatsApp is particularly important for customers in countries such as India and Brazil.