REVE Chat joins WhatsApp business channel

REVE Chat, a global provider of AI enabled omni channel customer engagement platform, announced the integration with WhatsApp Business channel to help businesses build personalised relationships and deliver top notch customer support.

REVE Chat platform also supports Live Chat, Chatbots, Facebook, Viber, Telegram as customer engagement channels, said a press release.

WhatsApp is a popular messaging app with more than 2 billion active users. Now with REVE Chat, from the same dashboard, businesses can manage WhatsApp conversations along with other channels like web, Facebook, etc. On REVE Chat platform, messages to a single WhatsApp Business number can be accessed through multiple agents, can route to different agents as well as managers can monitor the performance of their agents.

M Rezaul Hassan, CEO of REVE Chat and Group CEO, REVE Group stated, “Our customers have seen profound connections between real time messaging support and customer satisfaction. With WhatsApp channel, we aim to enable brands to deliver exceptional conversational experiences — through ensuring QoS, smart automation and actionable insights”.

REVE Chat also is working on the WhatsApp bots as part of its chatbot platform to help businesses automate their customer support.