Mercantile Bank holds training on customer service

Mercantile Bank Limited organized a virtual training on ‘Dynamics of Customer Service in Line with e-KYC and Risk Grading’ recently.

Respective desk officials from 92 branches across the country participated at the virtual program, said a media release on Wednesday.

Quamrul Islam Chowdhury, Managing Director & CEO of the bank, inaugurated the virtual training program.

In his address, Chowdhury advised participating officers to fully adhere with the e-KYC guidelines and its implementation procedures. He also emphasized on the importance of customer service. The virtual training was conducted by the faculties of the bank’s training institute and officials from Anti Money Laundering Department of the Bank. Javed Tariq, Principal of MBTI moderated the program, said the release.