Daraz all set for the biggest one-day sale campaign

Daraz Bangladesh is prepared for the biggest one-day sale campaign “Eleven Eleven” (11.11), a number of initiatives, have underlined the e-commerce giant’s firm promise to present with the best customer and seller support.

The new batch of executives have boosted the pipeline of Daraz’s CS and PSC (Customer Service and Partner Support Center) units, which are acknowledged under the name - “Delight Squad” with the tagline Always Here For You.

Extensive trainings have been provided to the entire Delight Squad, ensuring their instant support across all channels and utmost comfort to the customers and sellers throughout the 24-hours’ shopping extravaganza. The employees have also been equipped with all necessary information to deliver a prompt response to queries and log complaints whenever necessary to streamline the channels. The Issue Resolution Team is similarly decked up with necessary resources to cater to customer and seller issues at full capacity, said a media statement.

“We are leaving no stones unturned to deliver our customers and sellers with the best possible service throughout our signature sale campaign. On this year’s 11.11, we shall present our shoppers with the ultimate ease and fun of shopping. By hiring new recruits, we are working towards ensuring hassle-free deliveries, prompt complaint resolution, and overall top-notch service, as a preparation for our much-anticipated event,” said Daraz Chief Customer Officer Farhana Rafiq Uzzaman.