Home ›› 22 Mar 2022 ›› Corporate
Samsung is offering a new service channel called WhatsApp chat with a vision of taking customer service facilities to the next level for the first time in Bangladesh.
Customers can now directly chat with Samsung’s expert service agents for their relevant queries and information through WhatsApp from 9:00 am to 6:00 pm 365 days. This new digital communication platform will start its journey from today (Tuesday), Samsung said in a statement.
The Whatsapp chat service will be launched keeping Samsung’s loyal customers in mind. Customers will be able to enjoy prompt, efficient, and uninterrupted service through this WhatsApp Chat. Moreover, Samsung has a 24x7 call centre, in-home service around the country, email query, and 40+ service centres across the country for customer service.
Samsung Bangladesh Managing Director Hwansung Woo said, “We are living in a time of fast and instant communications. Many customers, especially those from the younger generations, find hassle in coming to our physical service centres. Considering the busy schedules of our customers, we opted to open up a dedicated WhatsApp support channel so that our customers are served with all the information they need in a time-efficient manner.”
Customers need to save the number 08000 300 300 and start WhatsApp chat to get support, also they can avail themselves by browsing Samsung Bangladesh’s official website (www.samsung.com/bd), My GalaxyApp, and Facebook page (www.facebook.com/SamsungBangladesh).
