Home ›› 19 Jun 2022 ›› Corporate
OPPO Bangladesh has recently won the Golden Globe Tiger Award in the Customer Service Excellence category for providing exceptional customer service in Bangladesh.
This award recognises the brand’s contribution to elevating lives through top-notch customer service. OPPO Bangladesh team received the award at a ceremony held in Malaysia on June 13, 2022, OPPO said in a statement.
OPPO provides transparent services in Bangladesh called face-to-face maintenance services, providing maximum transparency as users can view the entire maintenance process.
This system of face-to-face maintenance has led user satisfaction to reach 99.3%. Moreover, OPPO is the first mobile phone brand in Bangladesh to have launched a mobile record service in the customer service centres, where users can record the service provision process or request a service provider to register it.
Through this, OPPO Bangladesh took the concept of transparency a notch higher, which consequently increased the brand’s Net Promoter Score (NPS) by 5 per cent.
OPPO has 22 customer service centres, 12 touch points and authorisation centres, and 34 outlets in Bangladesh. Throughout the pandemic, OPPO has disinfected and given out masks to every customer entering the service centres, exemplifying the brand’s efforts toward fulfilling social concerns.
OPPO Bangladesh also provides “extended warranty and replacement” and “free warranty” service even after exceeding the initial warranty period to customers who could not claim it on time due to Covid-19 restrictions.
OPPO is the only smartphone brand in Bangladesh to set up a “service day” on the 10th -12th of every month and provides up to 10-30 per cent discount on maintenance and accessories, besides creating happiness with small gifts and drinks (tea/coffee). OPPO is the only mobile phone brand in Bangladesh to launch a “1-hour flash fix service”. OPPO has a rate of 96 per cent successful 1-hour repairs at the OPPO customer service centres, taking our repair efficiency to the number one spot in the industry.
OPPO Bangladesh Official Exclusive Distributor MD Damon Young said, “I am very grateful to the Golden Globe Tigers Award authorities for recognising our relentless efforts towards achieving customer service excellence and motivating us to work even harder towards consistent improvements.
“As a believer in empowering customers, OPPO has been extensively emphasising its efforts to ensure top-notch customer service experience,” he added.
The Golden Globe Tigers Awards aims to recognise the “TIGERS” or exceptional market players in marketing, branding, CSR, social innovation, education and academics across the leadership levels in organisations and individuals that believe in excellence.
