Home ›› 30 Jun 2022 ›› Corporate
Guardian Life recently introduced a chatbot based on artificial intelligence to enable quicker resolution of consumer queries.
This is the first insurance company that launched the AI-based chatbot in Bangladesh, said the insurer in a statement.
The chatbot is synchronized with their integrated Facebook Messenger, WhatsApp, and corporate website.
Through this, customers will now be able to navigate to the required information with the aid of an intelligent chatbot by following simple and user-friendly steps. The audience or customers won’t have to wait in a queue or take office hours into consideration to get the information they need.
The customer service of Guardian Life will now be available around the clock to respond to all types of inquiries via an omnichannel communication platform. Customers can get information about policy, payment procedures, product details, claim status, and even find out the location of the nearest partner hospital using the intelligent chatbot. There is also the option to communicate directly with a live customer support agent for complex queries.
‘Guardian Life Chatbot’ was recently launched at Guardian Life’s head office at Police Plaza Concord, Gulshan. Md. Zahid Hossain, Deputy Secretary, Financial Institutions Division, Ministry of Finance, was present as the Chief Guest at the inaugural function, and Sheikh Rakibul Karim, Acting CEO, Guardian Life, FCA, presided over the function.
“Our omnichannel platform, along with an AI-based chatbot, is our latest Insurtech initiative, and it will elevate our customer experience to a whole new level. ‘Customer First’ is one of our core philosophies, and we are always striving to provide our customers with a seamless experience”, said Sheikh Rakibul Karim, FCA.
