Ericsson renews deal with Telenor to facilitate services

Ericsson has announced that it has extended its global framework agreement for operational services and software with Telenor to October 2024.

The framework agreement supports the partnerships between Ericsson and Telenor in Bangladesh (Grameenphone); Malaysia (Digi), Thailand (dtac) and in Singapore, said a press release on Wednesday.

The original agreement, signed in 2017, was aimed at creating a Common Delivery Centre (CDC) for multiple services such as network operations, network design, planning and optimization, first level operations & intelligent field operations, project management and network implementation services.

As part of the renewal, Ericsson will also deliver its cognitive software for planning and tuning. Telenor and Ericsson have jointly received an industry award for CDC achievements in the past.

Rita Mobkel, Head of Global Customer Unit Telenor at Ericsson stated, “Ericsson has helped in creating sustainable differentiation for Telenor towards their customers with enhanced performance in multiple dimensions by moving from network-centric operations to user experience-centric operations, using automation and artificial intelligence, while striving for continuous improvement and leveraging Ericsson Operations Engine capabilities for further excellence.”

The Ericsson Operations Engine, an AI powered data-driven approach to network managed services, has enabled Telenor to ensure next-generation connectivity and allow its customers to benefit from secure and reliable network performance as well as enhanced user experience.

Pradeep Kotnala, Head of Network Operations and Managed Services, Ericsson South-east Asia, Oceania and India states,” Ericsson’s industry-leading suite of Cognitive Software solutions provides a unique integration of network design and optimization domain knowledge with advanced AI technologies to truly unleash the full potential of next-generation networks.”

Telenor and Ericsson are collaborating further to explore customer centric services in areas like private network and cloud based services that can leverage experience and evolved capabilities from common delivery centre.

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans the business areas Networks, Digital Services, Managed Services and Emerging Business. It is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson’s innovation investments have delivered the benefits of mobility and mobile broadband to billions of people globally. Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York.