Walton, the local brand in the refrigerator sector, has launched an artificial intelligence-based “AI Doctor” feature, invented by the team of Walton Research and Innovation (R&I) Center.
This artificial intelligence (AI) system can analyse the performance of Walton Smart Fridge automatically. From the performance data, it can tell what kind of problem is occurring and also predict probable component failure, reads a press release issued Sunday.
The system will try to heal itself. If it sees no improvement, the “AI Doctor” will send a notification to the nearest service centre with customer contact.
Then the respective service centre will check the “AI Doctor” generated root cause analysis and service experts will reach the door of the customer to provide swift after-sales service.
Walton first-ever in Bangladesh introduced the artificial intelligence system “AI Doctor” feature in IoT (Internet of Things) based smart fridge.
Walton officials inaugurated the “AI Doctor” feature at a programme held at the conference room of the Walton corporate office in Dhaka on Sunday.
The function was attended, among others, by Walton Plaza Managing Director Mohammad Rayhan, Walton Hi-Tech Industries Additional Managing Director Nazrul Islam Sarker and Eva Rizwana Nilu, Deputy Managing Director Md Yousuf Ali, Chief Marketing Officer (CMO) Didarul Alam Khan, Walton Fridge’s Chief Business Officer Tahasinul Haque, Deputy CBO Anisur Rahman Mollick, Walton Fridge R&I Center’s Head Azmal Ferdous Bappi, and Deputy Head Abdul Malek Sikder.
Speaking at the function, Walton Fridge’s CBO Tahasinul Haque said, “Walton is committed to providing world-class products as well as the best after-sales service to the customers. Therefore, the engineers of Walton's R&I team are conducting extensive research for introducing new innovative technologies and features in the fridge.
“With their tireless efforts, Walton first-ever in Bangladesh has been able to introduce its own invented 'AI Doctor' feature in smart refrigerators. Customers of Walton Smart Fridge will now get faster after-sales service without asking for services. Through the introduction of the AI Doctor feature by Walton, Bangladesh reached new heights in manufacturing smart fridges with innovative features.”
Highlighting details of the “AI Doctor” feature, Walton Fridge R&I Center Head Azmal Ferdous Bappi said, "The AI Doctor feature is the own invention of the Walton R&I team. Engineers of our R&I team have worked for almost two years to develop this artificial intelligence feature.
“When Walton smart fridge is connected to WiFi, the AI Doctor feature will analyse the data received from its various sensors. If it finds any slight variation in the data obtained from the set standard, the AI Doctor will automatically try to fix it immediately.”
“If it cannot, the AI Doctor will send a notification to the service centre nearest to the customer's home. After receiving the notification, the customer care service representative will contact the customer and solve the problem at home,” he added.
As a result, the customer will get the necessary after-sales service before realising any abnormality in the refrigerator.
Walton officials noted that customers who are already using Walton's IoT-based smart fridge will also get the benefits of AI Doctor. The AI Doctor feature will automatically update as soon as their fridges come with an internet connection.
Already, thousands of Walton smart fridge users have come under the “AI Doctor” facility.
Currently, Walton is manufacturing and marketing IoT-based five models of smart fridges in the domestic market. The domestic superbrand will release six new models of smart fridges by this year, added the release.
Walton fridge customers are now enjoying a one-year replacement warranty, a 12-year guarantee on the compressor and five years of free after-sales service. Customers are getting swift and best after-sales service from more than 80 ISO-certified service centres across the country.
