The Civil Aviation Authority of Bangladesh (CAAB) is going to open a hotline at Hazrat Shahjalal International Airport (HSIA) aiming to address the complaints of passengers.
Air Vice Marshal M Mafidur Rahman, chairman of the CAAB, made this announcement during a public hearing at the airport on Sunday afternoon.
He said digital services might be launched at the airport by July. Servicemen will stand by and they will provide service round the clock, he added.
When asked about passengers’ harassment by intelligence members, the CAAB chairman said “We are monitoring everyone. For this, we are thinking of opening a control room.
“If anyone is found guilty, we will take action against the person whoever they are," he warned.
Departmental action has been taken against two officials of the intelligence agency, who took money from the passengers recently, Mafidur informed.
He urged all the concerned to give correct information to the passengers.
Kamrul Islam, executive director of Dhaka airport, and officials of various departments were present on the occasion.
