Costly delays to Boeing’s 777X rile Emirates

Delays to the certification of Boeing's 777X long-haul aircraft are costing billions and infuriating top customer Emirates, but the US manufacturer is banking on the model as air traffic rebounds.

While still in its testing phase, the world's largest passenger jet flew for the first time outside the United States this week at a major air show in the United Arab Emirates.

The blue and white twin-engine aircraft took to the sky, demonstrating sharp turns and rapid ascents at the Dubai Airshow, the industry's first large gathering since Covid-19 clipped its wings last year.

It is no coincidence that its first international flight was to Dubai, home to aviation giant Emirates which has ordered 115 of the aircraft.

The Gulf region, with orders also from Qatar Airways and Abu Dhabi's Etihad carrier, has accounted for two-thirds of the 320 orders placed since the aircraft's unveiling in 2013.

Boeing said in July that it had spotted additional problems near the nose of the 777X and was working to fix them.

A delay for the first deliveries of its new wide-body plane is costing the company $6.5 billion.

"Boeing has shifted the certification to July 2023, and we had a contracted delivery position for June 2020," Emirates' president Tim Clark told reporters at the five-day event.

"It's anybody's guess as to whether or not they will achieve that."

The delay has cost Emirates millions of dollars as they upgrade old aircraft to retain them longer.

"To restore our network, we need all our aircraft and we cannot allow manufacturers to slow us down," Clark said.

Boeing this week had sought to reassure its main customer on the aircraft's progress to obtain the certification for commercial use.

"We're sitting at about 600 flight tests or 1,700 hours; its performance is coming out very well," Boeing's senior vice president of commercial sales and marketing, Ihssane Mounir, said last week before the air show. 

A replacement wave

Two crashes of Boeing's narrow-body 737 MAX aircraft, which left 346 people dead and grounded the fleet for 20 months, revealed flaws in the design and in the certification process.

It returned to the skies last year after a rigorous process to be re-certified by the US Federal Aviation Administration.

"The accidents caused us to reflect on development programmes and what we do," Boeing's vice president of commercial services, Mike Fleming, said in Dubai this week.

"We're taking those lessons learned on the MAX and extending those on the next development programmes."

The 777X with folding wing tips will come in two variants, the 777-8 and the 777-9, as well as a cargo version to be made official soon.